If your organization has successfully integrated EmpowerID with ServiceNow, you have the ability to automate the creation of Request tickets in ServiceNow whenever a Business Request is initiated in EmpowerID. This allows organizations utilizing ServiceNow for their IT Service Management (ITSM) to maintain a comprehensive record of all EmpowerID-originated requests within ServiceNow.
Architecture, process flow, and field mapping for automating ServiceNow Request tickets from EmpowerID Business Requests.
Enable ServiceNow Request ticket creation when Business Requests are initiated in EmpowerID, including workflow and job configuration.