Configuring Self-Service Requests for Shared Folders
You can give non-technical users the ability to request a shared folder be created by assigning those users the Viewer Access Level for the Request Shared Folder page. Users who have this Access Level see a Request Shared Folder tile on the Workflowspage of the IT Shop. This tile is linked to the CreateSharedFolders workflow, which has parameters that must be set before users can initiate it. These parameters include:
AssignCreatorAsOwner - This is a true or false value that determines whether the person creating the shared folder is assigned the Access Manager Access Level for the folder. This value is set to true by default.
DefaultParentSharedFolderID - This specifies the parent shared folder under which the new share is to be created. New shares inherit the parent's settings. By default, this parameter is set to 8. In order to ensure the folder is created in the right location, you must change this value to one that is valid for your environment.
When users click the tile, EmpowerID initiates the CreateSharedFolders workflow and presents users with a simple form, which they can fill in and submit. If approval is required, EmpowerID routes the request to each person with the ability to approve it. Once approved, EmpowerID creates the shared folder under the specified parent folder.
This topic demonstrates how to give non-technical users the ability to request shared folders and is divided into the following activities:
When assigning access to resources in EmpowerID, the preferred method is to assign an Access Level for that access to a role or group rather than individual users. In this way, each person in the role or group gets access and you only need to make the assignment once. In this topic, we demonstrate this by assigning the Initiator Access Level for the workflow to a group.
Prerequisites: Before users can request a shared folder in EmpowerID, the following prerequisites need to be met: