Publishing Exchange Mailboxes to the IT Shop

By default, EmpowerID hides mailboxes from the IT Shop, disallowing people from requesting access to those mailboxes. This gives mailbox owners and other administrators greater control over mailbox access. To override this and make a mailbox available in the IT Shop, you can set the Allow Join Requests flag to true for each mailbox.

This topic demonstrates how to publish Exchange mailboxes to the IT Shop and is divided into the following activities:

To publish an Exchange mailbox to the IT Shop

  1. Log in to the EmpowerID Web application as an administrator or resource owner for the mailbox you want to publish.
  2. From the Navigation Sidebar, navigate to the Mailbox management page by expanding Resources and clicking Mailboxes.
  3. From the Mailbox management page, search for the mailbox you want to publish and then click the record for that role to display a list of contextual actions that can be executed against it.
  4. In the following image, the Locations pane has been collapsed to conserve screen real estate.

  5. Click the Edit action link.
  6. This opens the Edit page (Account Details) for the mailbox. From this page, you can edit the attributes of the mailbox.

  7. Click the Mailbox Settings tab and tick Allow Access Requests so that the option is selected.
  8. Click Save.
  9. After EmpowerID processes the operation, navigate to the IT Shop by expanding IT Shop and clicking Find Resources in the Navigation Sidebar.
  10. In the IT Shop, search for the mailbox you just published. You should see a record for that mailbox.