Prerequisites: As a prerequisite to disconnecting Exchange mailboxes, EmpowerID must first be connected to an Active Directory domain with an Exchange organization and that Exchange organization must be added to EmpowerID as a resource system. For more information see Connecting to Active Directory and Adding Exchange.
To disconnect an Exchange mailbox in EmpowerID
From the Navigation Sidebar, navigate to the Mailbox management page by expanding Resources and clicking Mailboxes.
From the Mailbox management page, search for the mailbox you want to disconnect and click the record for that mailbox to display a list of contextual actions that can be executed against it.
In the following image, the Locations pane has been collapsed to conserve screen real estate.
Click the Disconnect Mailbox action link.
Click OK to close the Operation Execution Summary.
To verify the mailbox was disconnected in EmpowerID
From the Navigation Sidebar, navigate to Change Manager by expanding System Logs and clicking Audit Log.
From the Audit Log tab of Change Manager, search for Disconnect Mailbox:<The mailbox you disconnected>.
You should see a record for the Disconnect Mailbox action appear in the grid.
To verify the mailbox was disconnected in Exchange
On your Exchange server, run the below Powershell cmdlet, substituting the identity with that of the mailbox you just disconnected
Get-Mailbox -Identity Patricia.Adamson@eiddoc.com
You should see an error message stating that the operation could not be performed because the mailbox does not exist.