Prerequisites: Before you can create Exchange mailboxes, EmpowerID must first be connected to an Active Directory domain with an Exchange organization and that Exchange organization must be added to EmpowerID as a resource system. For more information see Connecting to Active Directory and Adding Exchange.
To create a user mailbox
From the Navigation Sidebar, navigate to the Mailbox management page by expanding Resources and clicking Mailboxes.
From the Actions pane, click the Create Mailbox for Existing User action.
In the Users Without Mailboxes lookup that appears, search for the user for whom you want to create a mailbox, click the record for that user to select it and then click Submit.
Leave Wait to see results selected to see the results of the Operation. If you deselect this option, EmpowerID creates the mailbox without showing you the results.
Click OK to close the Operation Execution Summary.
To verify that the mailbox was created in EmpowerID
From the Navigation Sidebar, navigate to Change Manager by expanding System Logs and clicking Audit Log.
In Change Manager, click the Recently Created Objects tab and search for the mailbox you just created.
You should see a record for the mailbox appear in the grid.
To verify the mailbox was created in Exchange
On a server with the Exchange Management Shell, run the below Powershell cmdlet, substituting the identity with the one you just created